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OUR PROMISE TO NEW CLIENTS

Whether you purchase a new client one-off treatment or new client treatment bundle, if you're not happy with your initial 1hr 15minute visit, which includes: consultation, history, treatment, aftercare and tailored plan, then we absolutely guarantee to return 100% of the treatment cost. Just talk to reception, and we'll give you a full refund.

About Charlie

Further queries?

Take a look at our Q&As page

Our Covid Precautions

• If we've not booked a courtesy call to discuss your concern, then we'll phone you prior to your appointment to see whether your appointment can go ahead.

• Please arrive on time for your appointment.

• Hand-gel is available at both entrances.

• Your temperature will be taken upon arrival & we have a quick Covid questionnaire for you to fill out.

• All surfaces in the treatment room (including equipment) are thoroughly disinfected with medical-grade wipes/spray prior to each appointment; our treatment rooms are well ventilated too.

• Your practitioner will be in new PPE for each client. This includes: IIR medical-grade mask, visor, apron & non-latex gloves.

• Clients' face masks must be worn during your treatment (it's not as uncomfortable as you think).

• Private 1:1 Pilates are either taking place on Zoom, or can continue in-person outside (this would be in a local park, and with adequate social distancing measures in place).